Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our stretched ceilings services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our ceiling installation services, including your name, contact details, property address, room measurements, design preferences, and installation requirements. This helps us manage your project effectively and ensure precise fitting.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality ceiling services and includes:
- Processing service enquiries and managing project consultations
- Creating accurate quotations and design proposals
- Scheduling installation appointments and site visits
- Managing billing and payment processing
- Maintaining project records for warranty purposes
- Providing aftercare support and maintenance advice
We handle your information responsibly, using it solely for your ceiling project requirements and essential business administration.
3. Property Information and Project Details
Your property details, room measurements, and design specifications are stored securely and treated as confidential information. We do not share this information with third parties except as necessary for providing our services or as required by law.
Project specifications are accessed only by our installation team and are stored on secure systems with restricted access. We maintain project records for 7 years to facilitate warranty claims and future maintenance, after which they are securely deleted unless otherwise requested.
4. Site Assessment Data
During site assessments, we record detailed room measurements, ceiling conditions, electrical layouts, and access requirements. This information ensures accurate material ordering and precise installation planning.
Site assessment data is stored separately from personal contact information and is accessible only to relevant technical staff.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and project information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing project details are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding client information and project specifications.
6. Design Approval Process
During the design approval process, we store your feedback, modification requests, and material selections to ensure the final installation meets your expectations. This information helps us maintain quality control and implement any necessary adjustments before installation begins.
Design approval records are maintained as part of our project management process and are accessed only by the installation team.
7. Legal Basis for Processing
By using our ceiling services, you consent to us processing your information as outlined in this policy. This includes processing necessary for project management, installation coordination, quality control, and warranty administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, material suppliers for product sourcing, and specialist subcontractors for specific technical requirements (with your knowledge).
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or project details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and project data for as long as necessary to fulfil our services and legal obligations. Project records are typically maintained for 7 years after installation completion to allow for warranty claims and maintenance reference, unless you request earlier deletion.
Design specifications and site measurements are retained for 3 years to facilitate future projects, after which they are securely deleted unless you request otherwise.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025